|
List of FAQs
Why aren't the fares the
same as transit?
WCE offers a long haul
commuter service that runs during peak times
and travels over 65 km between Mission and
Vancouver. Due to the length of the commute
and onboard amenities, commuters choose to
pay a higher fare. Tickets purchased for the
WCE are transferable to all other public
transit services under TransLink as well as
connections to
ValleyMAX
Transit.
Where can I purchase
tickets?
Tickets are generally
purchased from the ticket vending machines (TVM's)
at stations. The machines take cash, debit
and credit. Tickets may also be purchased
from the Customer Service Centre at
Waterfront if required.
What about Group Tickets?
West Coast Express does
offer a Group Travel service through the
Customer Service Centre at Waterfront.
Groups of 6 or more can purchase tickets in
advance. For more
information please call Customer Service at
604.488.8906.
Can I bring my luggage
onboard the train?
West Coast Express is
primarily designed for commuter service,
however, we can accommodate small amounts of
luggage during travel. There are no
facilities for storage of luggage at the WCE
stations. Customers requiring luggage
storage may be interested in the facilities
at the Pacific Central Station at Main
Street and Terminal Avenue.
Can I bring a pet onboard
the train?
West Coast Express allows
animals assisting the disabled at all times.
Small pets are welcome if they are contained
in a travel carrier. The final decision for
whether requirements are being met rests
with the Conductor.
Why can't I take WCE
eastbound in the morning?
The West Coast Express
service is designed around the schedule of
commuters coming into the city to work and
going home at the end of the business day.
Since all the West Coast Express services
are under contract, there is not likely to
be a significant change to our operation
until after 2015 when the current contract
expires.
Can I reserve a seat?
West Coast Express does not
have reserved seating. All customers are
seated on a first come first served basis.
There is room for bicycles, wheelchairs and
strollers on each car and the conductor will
be happy to assist you in finding a seat if
you are unable to find one. We suggest
arriving at stations at least 15 minutes
prior to the departure time, especially if
you may require some assistance boarding.
How do I find out about
connections for the rest of the transit
system?
TransLink has a Customer
Information line at 604.953.3333 and a
website at
www.translink.bc.ca. They provide
information on all TransLink services.
|
