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Why aren't the fares the same as transit?Where can I purchase tickets?What about Group Tickets?Can I bring my luggage onboard the train?Can I bring a pet onboard the train?How do I get back from Mission at the end of the day?Why can't I take WCE eastbound in the morning?Can I reserve a seat?How do I find out about connections for the rest of the transit system? |
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Why aren't the fares the same as transit?WCE offers a long haul commuter service that runs during peak times and travels over 65 km between Mission and Vancouver. Due to the length of the commute and onboard amenities, commuters choose to pay a higher fare. Tickets purchased for the WCE are transferable to all other public transit services under TransLink as well as connections to Central Fraser Valley Transit. Where can I purchase tickets?Tickets are generally purchased from the ticket vending machines (TVM's) at stations. The machines take cash, debit and credit. Tickets may also be purchased from the Customer Service Centre at Waterfront if required. What about Group Tickets?West Coast Express does offer a Group Travel service through the Customer Service Centre at Waterfront. Groups of 6 or more can purchase tickets in advance, for a discounted rate. For more information please call Customer Service at 604.488.8906. Can I bring my luggage onboard the train?West Coast Express is primarily designed for commuter service, however, we can accommodate small amounts of luggage during travel. There are no facilities for storage of luggage at the WCE stations. Customers requiring luggage storage may be interested in the facilities at the Pacific Central Station at Main Street and Terminal Avenue. Can I bring a pet onboard the train?West Coast Express allows animals assisting the disabled at all times. Small pets are welcome if they are contained in a travel carrier. The final decision for whether requirements are being met rests with the Conductor. How do I get back from Mission at the end of the day?The last West Coast Express train arrives in Mission at 7:33 pm. The Greyhound bus leaves our West Coast Express Mission station at 8:10 pm returning to Vancouver. Tickets may be purchased onboard the bus at time of departure. Why can't I take WCE eastbound in the morning?The West Coast Express service is designed around the schedule of commuters coming into the city to work and going home at the end of the business day. Since all the West Coast Express services are under contract, there is not likely to be a significant change to our operation until after 2015 when the current contract expires. Can I reserve a seat?West Coast Express does not have reserved seating. All customers are seated on a first come first served basis. There is room for bicycles, wheelchairs and strollers on each car and the conductor will be happy to assist you in finding a seat if you are unable to find one. We suggest arriving at stations at least 15 minutes prior to the departure time, especially if you may require some assistance boarding. How do I find out about connections for the rest of the transit system?TransLink has a Customer Information line at 604.953.3333 and a website at www.translink.bc.ca. They provide information on all TransLink services. |
